Everything that protects
both of us.

Terms of use — the website

This website is provided by Exreal for information and conversation. By using it you agree: it is not an offer, a quote, or a promise of what any specific engagement will cost or deliver. Nothing on any page of this site is professional, legal, accounting or engineering advice for your situation — the architecture advice that is advice arrives as a signed deliverable on paper, never as page copy.

Information here may age. Prices, availability, platform capabilities and third-party facts drift; we try to keep them honest, but you should treat any claim older than its stated date as worth re-checking with us. The website is provided as is — no warranty of accuracy, fitness, or uninterrupted access to it.

Service terms — engagements

Every engagement is governed by its own written scope, not by anything on this website. Where the two disagree, the signed document wins — and anything we say here or in a pitch that the contract does not repeat is marketing, not terms.

Deliverables we produce under a project (diagrams, plans, code, configurations) are delivered to you — you keep them and own their use within your organisation. Retainer services (the watch, managed operations) are defined by the service description in force at signing. We sell recovery commitments, not uptime percentages: what we guarantee is the method and the response, and the exact numbers live in the service-level schedule.

Scope and changes. Work outside the written scope is welcome — as its own line item, priced before it starts. No surprise invoices, and none in return: if we spot a boundary being crossed from our side, we stop and ask before billing.

Suspension. We may pause services for non-payment (with written notice and a cure window), for a genuine security threat to our platform or other tenants, or where law compels us. We will not pause a service to settle a commercial dispute that is still under honest discussion.

Acceptable use — what we will not carry

When we operate your network, edge, or appliances, traffic on it becomes partly our responsibility too. You agree that you will not use services we provide for: unlawful content or activity; mass unsolicited email or abusive bulk messaging; scanning, attacking, or probing networks that are not yours without written authorisation; distributing malware or circumventing the security controls we are paid to run; or anything that would put our other tenants or our own platform at risk.

We do not monitor your content. We do watch signals — abuse reports, anomaly thresholds, valid legal orders — and when something trips them we tell you first and act only if you cannot or will not. A network under our watch is not a network we police; it is a network we defend.

Privacy — what we collect, and what we don't

This website sets no cookies, runs no advertising trackers, and loads no third-party analytics. Visits are served static; if anything is logged, it is what a web server must log to function (access records) and it is treated as operational, not as a marketing asset. When you write to us via the contact page, your message and contact details enter our correspondence systems and we keep them for as long as that conversation is live and for compliance afterward.

For individuals. You can ask — through the contact page — to see, correct, or delete the personal information we hold about you, subject to what law obliges us to keep. We respond without undue delay and within timelines set by India's Digital Personal Data Protection Act and, where applicable, other regimes we operate under. Grievances are handled through the contact page.

No sales, no resale. We do not sell or broker personal data. Ever. If you hand us a device inventory of your office, it never becomes a lead list for anyone.

Your data, when we run your systems

In managed engagements you are the data controller; we process strictly on your documented instructions. The practical promises: we process only what an engagement needs; we keep your data inside the geography the contract names; we do not train models on your data, aggregate it into products, or use it for anything beyond delivering what you bought. On termination, we return your data in a usable format and delete our working copies within the period named in the contract — backups age out on schedule, and we can show you the schedule.

Incidents. We detect, we act, and we notify you without undue delay — never later than applicable law requires — with the honest scope of what happened, not the shape that reads better. If an incident touches personal data on your side, you own the customer notification; we hand you everything you need to make it accurate.

Disclaimers

To the maximum extent permitted by law, the website and its content come without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Services come with the warranties written in your contract and those alone. We do not promise that any technology we touch never fails — only that we built it the way we describe, and we will show you our work when it does.

Liability — the honest lines

Neither side gets unlimited risk from the other. Our aggregate liability for an engagement is limited to the amount you actually paid under that engagement in the twelve months before the claim, or as your contract otherwise states. Neither side is liable to the other for lost profits, lost goodwill, or indirect or consequential damages — except where the law says liability cannot be limited this way (for example, for our own negligence or wilful misconduct, or statutory claims that refuse such limits), or where your contract sets a different, negotiated line.

Force majeure applies as law understands it — carriers, grids, war, and things none of us can command — with the understanding that we will still do what our own playbook says for exactly that shape of failure.

Intellectual property and marks

Exreal, Gatekeeper, and every wordmark and mark of E on this site are our trade marks or trade dress. You may not register, imitate, or co-brand them — including as domains or app names — without our written consent. Nothing on this website licenses you to anything else: no patent, no copyright, no right to reverse-engineer software we ship you.

Third-party open-source components used inside our services remain under their own licences — BSD, MIT, Apache and friends — and those notices travel with the services that carry them. Your own content and your own data stay yours; we take no licence to anything you give us beyond what the engagement needs to deliver it.

Indemnity — who pays when someone points a finger

You agree to defend and hold Exreal harmless from claims that arise from your use of services in breach of these terms or your contract, from your content, or from the acts of people you bring into services we operate. We agree to do the same for you for claims that arise from our own breach of these terms, our own negligence, or our own infringement.

Security disclosure

If you find a weakness in anything we run, tell us privately through the contact page — or the person your engagement has a line to — with a way to reproduce it. You will get a reply from a human who owns the problem, credit if you want it, and no legal action for good-faith research. Please don't test against production tenants, don't bulk-scrape, and don't publish before it's fixed and we've had our shot at it.

General

Changes to these terms. Material changes go up here with the new date and, for services that touch your accounts, an email heads-up before they take effect. Continuing to use services after that is acceptance — ask before, and we'll talk.

Entire agreement. These terms plus your engagement documents are the whole agreement, superseding what came before. Any clause struck down doesn't take the rest with it. Waiving one breach isn't waiving the next.

Law and venue. Governed by the laws of India, courts of competent jurisdiction. Where an engagement names a different forum in its contract, that wins.

Contact. the contact page, or the person your engagement already has a line to. We would rather answer a question than read a dispute.

A note we print honestly: this page was written by engineers, not lawyers. It is meant to be accurate and to protect both sides — before it governs real engagements, a qualified counsel should read it once against your corporate entity, your data-processing footprint, and your jurisdictions. One hour of their time is the last honest line on this page.